Authors: Taylor Gauss, Madalyn Scheerhorn, Frank Holcomb, Jacqueline Baron-Lee, Katharina Busl
Faculty Mentor: Katharina Busl
College: College of Medicine
Patient shadowing evaluates the patient’s experience through personal insight into their encounters within the clinical setting to increase patient satisfaction and improve areas of weakness within the clinical setting. For ten months, 204 undergraduate interns were able to patient shadow through the assessment of the STEEP model which stands for Safety, Timeliness, Effectiveness, Efficiency, and Patient-Centeredness of the patient experience. These were performed at the Fixel Institute, the Neurology Clinic within the Medical Plaza, and the Neuromedicine Clinic within the Heart and Vascular Medicine Hospital through the UF Health system at Shands Hospital in Gainesville, Florida. We found that the average provider encounters were significantly higher within the Fixel Institute and the Neurology Medical Plaza as supposed to the Neuromedicine Clinic. We also found that hand hygiene amongst providers was higher within the Fixel Institute and the Neuromedicine Clinic as supposed to the Neurology Medical Plaza. To improve these discrepancies, there are opportunities for staff education on proper hand hygiene as well as reevaluating clinic schedules to increase encounter times.