Analysis of Demand Change at a University Counseling Center
Aleksandra Orlovic, Michelle Alvarado, Sara Nash, Alvin Lawrence, Ernesto Escoto
Dr. Michelle Alvarado
Herbert Wertheim College of Engineering
<p>The Counseling and Wellness Center (CWC) offers various types of mental health appointments for students at the University of Florida. The CWC is implementing a new walk-in system for student appointments, with the goal of increasing the timeliness and accessibility of first appointments. Due to the COVID-19 pandemic, the CWC shifted to offer tele-health appointments, primarily through Zoom. The research objective is to conduct a data analysis on historical appointment data before the shift to tele-health and after the shift to tele-health, to gain an understanding of how appointment demand changed during the pandemic. The data analysis breaks down the data by appointment type, weekday, and time of day. This project is a collaboration with staff at the Counseling and Wellness Center and has the goal of helping the CWC better understand demand patterns, so they can better anticipate appointment demand and serve the UF population in a timely manner.</p>
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