CURE: Explorations in Business Research: Pandemic Food Delivery: Plummet or Prosper?

Pandemic Food Delivery: Plummet or Prosper?

CURE: Explorations in Business Research: Pandemic Food Delivery: Plummet or Prosper?

Student Presenters

Natalie Carrillo and Jared Coleman

Faculty Mentor

Dr. Anne Donnelly & Mrs. Michelle Leonard


Center for Undergraduate Research


As one of the unique markets for which the opportunity arose to utilize the COVID-19 pandemic in order to stimulate monetary growth and increase popularity, third party delivery services made an interesting case to evaluate financial performance pre- and post-pandemic. The primary purpose of this research was to determine whether the businesses were successful in facilitating growth with the seemingly advantageous platform provided by the national emergency. Financial performance was evaluated utilizing economic key performance indicators (KPIs) for revenue, liquidity, and profitability. All data was collected from eight quarterly income statements and balance sheets from 2019 and 2020 for each company. Averages of the KPIS were computed for cumulative quarters prior to and including March 2020 after the announcement of COVID-19 restrictions and the quarters subsequent to that date range; the mean values were then compared across both time periods. Results suggest an overall positive trend for DoorDash for all metrics and negative trend in terms of liquidity for UberEats and GrubHub. Furthermore, revenues for all three platforms possessed an increased expansion rate during COVID-19 at around 10.0%. Implications of this experiment include possible research of non-food delivery platforms that operate based on the sale of non-physical products during the pandemic or further exploration of such companies as COVID-19 begins to subside.


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